Returns & refunds

We want you to keep the gear only if you would buy it again. This policy sets out how returns, refunds and exchanges work for orders placed on this storefront through the Wix checkout.

Your returns window

You can return most items within 30 days of delivery. To be accepted, an item must be unworn, unwashed and in its original packaging with any tags still attached.

How to start a return

1. Send us a message from the contact page with your order number and the email used at checkout.
2. Tell us which items you are returning and why — this helps us fix the listing if something was misdescribed.
3. We reply with the return address and instructions. Please do not ship anything back before you hear from us, as returns sent to the wrong address cannot be reimbursed.

Refunds

Once a return arrives we inspect it, usually within 3 business days of receipt. Approved refunds are issued to the original payment method through Wix, and your bank or card provider typically makes the funds available within 5–10 business days after that.

Return shipping

Unless the item arrived damaged, defective or different from what you ordered, the cost of return shipping is yours. We recommend a tracked service, since we cannot refund items that go missing on the way back to us.

Damaged, defective or incorrect items

Photograph the item and the packaging and message us within 7 days of delivery. We will replace it or refund it in full, including the original shipping cost, and we cover the return postage.

Cancellations

You can cancel an order for a full refund at any time before it is dispatched — message us and we will action it. After dispatch, the return process above applies.

Exchanges

The fastest way to exchange a size or colour is to return the unwanted item for a refund and place a new order, which reserves your size straight away instead of waiting on a return in transit.

Items we cannot accept

• Items that have been worn, washed, altered or damaged after delivery.
• Personal care and hygiene items that have been opened or used.
• Items marked as final sale at the time of purchase.