Shipping policy

This policy explains how orders placed on this storefront are packed, dispatched and delivered. All orders are paid for and recorded through the Wix checkout, and the same order record is what we pick, pack and ship against.

Where we ship

We deliver worldwide. Any destination we cannot reach will be blocked at checkout, so if your address is accepted the order can be fulfilled.

Processing time

Orders are confirmed immediately and passed to our supplier network for picking. Processing usually takes 1–2 business days, and up to 4 business days during a new drop or a public holiday period. You will see the order move to “Being prepared” and then “Shipped” on the tracking page.

Delivery estimates

• United States and Canada: typically 7–14 business days after dispatch.
• United Kingdom and European Union: typically 8–16 business days after dispatch.
• Rest of world: typically 10–20 business days after dispatch.

These are estimates, not guaranteed dates. Delays can come from customs clearance, severe weather, or carrier backlogs in the destination country.

Shipping cost

Shipping for your basket is calculated at checkout based on the destination and the items you chose. Nothing is added to your total afterwards.

Tracking

Tracking information appears on the tracking page as soon as the carrier passes it back to us — enter your order number and the email you used at checkout. Some international routes only offer partial tracking; if your order shows as shipped but the tracking link stays quiet for more than ten business days, contact us and we will chase it on your behalf.

Duties, taxes and customs

International orders may attract import duties, VAT or handling fees charged by the destination country. Those charges are set by local authorities, are payable by the recipient, and are outside our control. Refusing a parcel for this reason means it may be returned or destroyed, and any refund is then issued under our returns policy.

Address accuracy

Please check the delivery address before completing checkout. We can change an address while the order is still being prepared — message us with the order number as soon as possible. Once an order is dispatched, the address on the order cannot be changed.

Lost, delayed or damaged parcels

If a parcel is lost, stalled or arrives damaged, contact us with the order number. We will open a claim with the carrier, and where a replacement is faster than a claim, we will send a replacement first.